Deliveries require a lead-time of 7 working days for all orders. If you have not received your goods within 21 days please contact us immediately.
Tax & Duties
The customer is wholly responsible for any and all local customs and import duties and taxes attaching to the goods shipped. The customer warrants and represents to Malt Legacy that there are no import restrictions applying to our goods and that all such goods shipped to the customer are being legally imported to the customer’s local market, tax and duty paid. The customer shall indemnify Malt Legacy from and against the costs of any claim against Malt Legacy arising from a beach of the customer’s warranty as stated above.
We will accept the return of goods, and issue a full refund, when:
and the recipient has notified us of the fact within 24 hours of receipt.
Goods shall not be returned unless Malt Legacy has accepted the return of the goods.
in which case only, Malt Legacy shall be responsible for the cost of transit by the method specified by us. Refunds will be credited back to your account upon our receipt of the goods. Notwithstanding the above, customers have the right to cancel an order as specified in the Cancellation Section.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 105 Cecil Street, #20-01 The Octagon, Singapore 069534
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.